Award success for client Golden Lane Housing

Congratulations to our client, Golden Lane Housing for winning the Best Customer Experience award at this year’s Northern Housing Awards.

The award is in recognition of their partnership with RE:GEN and celebrates the success of a collaborative retrofit project that has transformed a number of homes for their tenants. Prosper helped facilitate the contract through Lot 3 North West using our Decarbonisation Retrofit Framework (including Refurbishment Works).

The award is in recognition of working closely with RE:GEN to ensure the voices of their tenants shaped every stage of the work. From bespoke scheduling and real-time engagement to personalised adaptations and proactive communication, the project went beyond bricks and mortar to create places that truly feel like home.

This award is a testament to the power of partnership.

Commenting on their website, Keith Henderson, Head of Property and Sustainability at Golden Lane Housing, said: “This award is fantastic recognition of what can be achieved when you truly listen to tenants and work together with shared purpose. We’re proud to have partnered with RE:GEN North West to deliver a programme that not only improved homes but also supported the wellbeing of the people living in them.

“Well done to everyone involved – a shared achievement that reflects our commitment to delivering high-quality homes and experiences for people with a learning disability and autistic people.”